maptek services

Providing professional services is a critical aspect of Maptek's mission to ensure mining companies have reliable and relevant software systems for their day-to-day operational tasks.

Consulting

Consulting is carried out by Maptek’s mining professionals – engineers, geologists and surveyors – who have operational as well as software experience. We can work at your site, or in our offices, on projects such as geological and resource modelling, and short and long term mine plans.

Training

User training for all Maptek products is carried out by our professional staff. Basic, advanced and modular courses are offered in most regional offices according to demand. Courses can be run on site in regional areas. Maptek also conducts accredited training courses in the application of advanced geostatistics in mining.

Support

User support completes the professional services tripod. Every Maptek office provides telephone, email and online support during extended business hours to cater for our customers needs.

Live Remote Assistance
Now available to our customers in North America, our live remote-assistance tool, allows a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. [more]

Managed IT Services

In addition, the Maptek IT group has an extensive skillset in application development, support and integration, as well as systems analysis and business intelligence. The managed information technology services are available to mining companies regardless of whether they use Maptek software and systems.

Maptek IT